There are two possible formats to view Activities:

The activity timeline view shows details for each task, event, and email in an expandable timeline view.

The related lists view shows details for each task, event, and email in the Open Activities and Activity History related lists.

You can set the default view for how users work with activities. Users can change their view preferences in their personal settings.

1. In Setup, enter Record Page Settings in the Quick Find box, and select Record Page Settings.

2. Select the default activities view for your org.

NOTE: If Einstein Activity Capture is enabled, the Activity Timeline option is required. Click Save.

Please reach out to Product Support (support@rethinkcrm.com) if you have any questions about this article.